The American Academy of Business Journal

Vol.  2 * Num.. 1 * March  2002

The Library of Congress, Washington, DC  ISSN: 1540–7780

Online Computer Library Center * OCLC: 805078765

National Library of Australia * NLA: 42709473

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ISO9000: 2000 Quality Management Systems Standards:  TQM Focus in the New Revision

Dr. C. P. Kartha, University of Michigan-Flint, MI



The international Standards Organization in 1987 developed a set of quality standards, the ISO9000 series, as a model for quality assurance standards in design, development, production, installation and service. The purpose behind the deployment of these standards was to simplify the global exchange of goods and services by developing a common set of quality standards. They provide a universal framework for quality assurance and quality management. The standards were revised in 1994. The revised version is referred to as ISO9000: 1994.  A vast majority of organizations currently use this version.  The most recent revision of these standards, ISO9000: 2000 was published in December 2000. The revision adopts a systems approach to quality management and includes TQM principles and procedures. This paper examines the major changes and improvements in the latest revision in relation to ISO9000: 1994 and some of the issues involved in the implementation of the new standards. Global competition and demand for better quality requirements by customers in recent years resulted in an emerging need for countries to develop guidelines and standards for identifying and addressing quality issues.  The International Standards Organization in 1987 developed a set of quality standards known as ISO9000, subsequently updated and revised in 1994,as a model for quality assurance and quality management for organizations involved in design, development, production, installation and service.


Cited by: 47


The Ecology of Software: A Framework for the Investigation of Business-IT Integration

Dr. Thang N. Nguyen, Candle Corporation and California State University Long Beach, CA 



From an anthropomorphic view, we consider e-business over the Internet as a giant living human body, hence living species. From an ecological view, we extend the concept of business ecosystem by Moore (1993, 1996) to particularly include software as living species within business ecosystems. As depicted in Figure 1, we establish a parallelism between “e-business” driven by software (as living species) and non-software factors (e.g. funding – not shown in Figure 1) and “the natural ecology” conditioned by multiple living species and abiotic factors (such as temperature – not shown in Figure 1). Together, the two views give rise to the concept of e-business as an automation continuum that ranges from bits (microscopic) - to digital species - to business ecosystems (macroscopic).  We argue that this parallelism particularly helps define a framework for the investigation of Business-IT integration, structurally (anatomically), functionally (physiologically) and behaviorally. The general parallelism in Figure 1 suggests a biologically/ecologically-inspired framework to exploit bio-ecological organization, interaction and behavior of digital species/digital organisms (denote software and software products respectively) and business ecosystems. In this paper, we will restrict our attention to such a framework for the investigation of business-IT integration. At the microscopic level of this parallelism, bits may be considered as particles, primitive data types as atoms and complex data types as molecules. Object classes in the sense of object-orientation can then be considered as biological equivalence of cells. 


Cited by: 24


A Look Over the Concepts of Work and Leisure Throughout Important Historical Periods

Dr. Esin Can Mutlu, Yildiz Technical University, Istanbul, Turkey

Ozen Asik, Yildiz Technical University, Istanbul, Turkey



The present study attempts at an in-depth investigation of work, and another related concept leisure. Work and leisure are defined as two counterparts, and their co-existence is examined throughout historical periods. Leisure in Ancient Greece is an ultimate activity, and consists of cultivation of the soul through the arts. Work is seen as a degrading activity until Protestantism rises and praises it as a way to reach the God. Especially after industrialization, it is seen that work gains superiority over leisure. That is, leisure is seen as complementary to work, and just as work, it is influenced by aspects of industrialization as well. Current aspects involved in work and leisure enhance the same meaning and existence, leading though to more leisure in terms of availability of time thanks to technology.  In this paper, the concepts of work and leisure are defined and reviewed along important periods in history. Starting from the hunter-gatherer societies, the concepts are elaborated in the agrarian and industrial societies, followed by a conclusion regarding the current trends in work and leisure. Work as a general term is defined as an “exertion directed to produce or to accomplish something; labor, toil; productive or operative activity; activity undertaken in return for payment; employment, job.” Some criteria are cited in an article by Sylvia Shimmin, pertaining to the definition of work (Hopson & Hayes, 1968).


Cited by: 9


Cross-Cultural Differences in International Management Using Kluckhohn-Strodtbeck Framework

Dr. Lieh-Ching Chang, Shih Hsin University, Taiwan R.O.C



The purpose of this study is to show why the international manager needs to understand national culture. National culture has a great influence on how managers and employees make decisions and interpret their roles. In other words, the people with different nationalities work together will have different perceptions in their jobs. The study determines how far cultural factors also present opportunities and threats. Suppose that the values of your workforce are collectivist, and that that are most productive when working in groups. The collectivism works to your advantage if the task is performed in groups. On the other hand, if the task cannot be adapted to group work, and must be performed on a competitive and individual basis, this characteristic of the culture can pose a problem (Mead, 1998). In this study we also have been discussing the cultural differences of countries; that is, their differences in social structure, religion, language, education, economic philosophy, and political philosophy. We could use Kluckhohn-Strodtbeck (1961) framework to examine different cultures and develop strategies. It identifies six basic cultural dimensions: relationship to the environment, time orientation, nature of people, activity orientation, focus of responsibility, and conception of space.  The purpose of this study is to show why the international manager needs to understand national culture. National culture has a great influence on how managers and employees make decisions and interpret their roles. In other words, the people with different nationalities work together will have different perceptions in their jobs.


Cited by: 38


Tacit Knowledge Management in Organizations: A Move Towards Strategic Internal Communications Systems

Dr. Probir Roy, University of Missouri Kansas City, Kansas City, MO

Preeta M. Roy, The Wharton School, University of Pennsylvania, Philadelphia, PA



To date, knowledge management systems have focused on explicit knowledge. In this paper we explore the need for the incorporation of tacit knowledge into strategic communication systems.  In order for these strategic internal communications systems to become effective, Internet Protocol (IP) Technology is a necessary ingredient.  IP Technology, through the use of Virtual Private Networks and Streaming Media, will permit organizations to achieve the three key components of tacit knowledge based strategic internal communications systems, viz. discovery, dissemination and collaboration. Literature in Knowledge Management (KM) concurs that knowledge within an organization falls into two categories – explicit knowledge and tacit knowledge (Markus, 2001).  Explicit knowledge is relatively easy to code and very external in nature.  Thus, most organizations have concentrated their knowledge management efforts on developing effective links between the management of explicit knowledge and external communications systems.  Tacit knowledge, on the other hand, is relatively harder to code and extract, and is very internal in nature.  Not only does tacit knowledge need to be discovered, extracted, and captured, it has to be creatively disseminated so that this shared knowledge can be efficiently used to extend the knowledge management base.


Cited by: 49


Dividend Omission Announcement Effects, the Firm’s Information Environment, Earnings Volatility and Q

Dr. Devashis Mitra, University of New Brunswick, Canada
Dr. Muhammad Rashid, University of New Brunswick, Canada



For a sample of dividend omitting firms’ stocks, the average returns variance increases significantly on day -3 (where the Wall Street Journal Index announcement date is day 0) relative to a prior estimation period, price spreads show significantly increased levels on days -1 and 0, and average Cumulative Abnormal Returns (CAR) are consistently negative between days -4 and 0 and significantly negative on day -1. These results suggest some anticipatory market uncertainty during the period immediately before the dividend omission announcement. The percentage increase in average returns variance for days -3 and -2 relative to the estimation period average is inversely associated with the firm’s approximate q measure and the dividend change yield from the previous quarter and positively associated with the percentage of institutional equity holding in the firm as well as with firm-specific earnings volatility, measured by the standard deviation of earnings per share. On average, the returns variance, percentage spread and earnings volatility  increase over a 365 day post-announcement period relative to 90 day pre-announcement levels. These results suggest heightened uncertainty for the aftermath of dividend omission. Also, on average, the number of institutions holding the firm's equity decline substantially one year after the announcement. This suggest less monitoring of these firms and enhanced informational asymmetry in the aftermath of the dividend omission announcement. The market’s risk perception subsequent to the dividend omission appears to increase more for firms with high historical earnings volatility and lower approximate q values.


Cited by:


Formal Business Planning and Small Business Success: A Survey of Small Businesses with an International Focus

Dr. K. Shelette Stewart, Nova. Southeastern University, Ft. Lauderdale, FL



This study examined the extent to which small businesses, with an international focus, are employing formal business planning techniques and the extent to which such techniques contribute to small business success.  The study was based on the hypothesis that small business success is associated with formal business planning.  Indicators of both formal business planning, the independent variable, and small business success, the dependent variable, were developed. Survey research was conducted to generate and analyze data gathered from 100 owners/operators of small businesses, with an international focus, located within the Atlanta Metropolitan Statistical Area (MSA).  A five-page questionnaire was developed and a survey analysis grid was designed.  The researcher found that those businesses practicing formal business planning techniques were more successful than those not employing them.  The conclusions drawn from these findings suggest that formal business planning contributes to the success of small businesses with an international focus. Innovation through entrepreneurship and small business development has proven to be the foundation upon which the pillars of American economic growth stand.  A myriad of important innovations may be traced back to small business owners and operators.   Small businesses constitute a critical component of the United States economy.  They provide approximately 80 percent of all new jobs, employ 53 percent of private sector employees and, represent over 99 percent of all employers.  Given the prevalence of the Internet, many small businesses are expanding their markets and becoming more international in scope. 


Cited by: 57


Cost and Benefit Analysis of Wastewater Reuse in Kuwait

Dr. Jasem M. Alhumoud,  Kuwait University, Kuwait

Dr. Abdulla M. Alhemoud, University of Qatar, Qatar

Dr. Tamama H. Abdullah, Ministry of Public Works, Kuwait



Water is rather a scarce commodity in Kuwait. With rapid growth of population coupled with increasing urbanization and agriculture, the demand for water in Kuwait is continually on the increase. The main water source in the country is from desalination and small quantities from underground aquifers. Wastewater effluent could be a valiable source to augment this dwindling water supply, at least the irrigation supplies, and should not continue to be wasted. Reuse of wastewater effluent has the potential to both minimize the disposal of water to the environment and reduce the demand on fresh water supplies. This paper is an actual case study discussing in details the features of reuse, the processes used and standards adapted. Design data, operational results, and physical characiteristics for the three wastewater treatment plants (Ardiya, Jahra, and Riqqa) in Kuwait will be discussed. In addition, the paper reports the results of a research study undertaken to determine the willingness and level of awareness and knowledge among the people of Kuwait in using wastewater effluent for different purposes. Finally, cost and benefit analysis were conducted on the wastewater effluent and reuse. The study concludes with useful recommendations to both the authorities and the citizens of Kuwait. In the face of population growth and increasing demand for water, rapid growth of agriculture, increasing environmental degradation and impending climate change, in arid countries like Kuwait, more effort is required to assess water resources for national planning and management.  Therefore, it is imperative to look into the feasibility of reusing municipal wastewater in different categories of reuse.


Cited by: 2


Cultural Understanding and Consumer Behavior:  A Case Study of Southern American Perception of Indian Food

Raymond Bailey, Erskine College, SC

Dr. Robert Guang Tian, Erskine College, SC



The perception of consumers in ethnic restaurant settings greatly influences the consumption behaviors.  This primarily observation oriented study demonstrates the attitudes and awareness Americans in the Southern region have concerning the Asian-Indian ethnic group and their food.  It explores the consumer’s ideology and interpretation of different culture based on the experiences in an ethnically diverse restaurant. Consumer research is not a completely objective method of deriving results, to understand the reasoning behind actions in a society, one must understand the culture in which the logic is derived.  The social situations and operating environments are all factors in the determination of the results to which a study is oriented (Sanders 1987, Schiffman and Kanuk 2000).  The primary foundation for behaviors can only be evaluated from observation and then used to formulate opinions with the subjectivity of the observer and the desired effects (Tian, 2001; Shepherd, 1995).  The evaluation of a consumer is not a “pure science” of concrete results, but rather a section of a particular generalization.  Bearing the various elements of evaluation, it can be determined that some factors have more influence than others.  This study is about consumer behavior based on the cultural awareness of Asian-Indians in Southern America in terms of food consumption in an ethnic Indian restaurant. 


Cited by: 29


Cohesion Among Culturally Heterogeneous Groups

Dr. Norman Wright, Brigham Young University-Hawaii, Laie, HI

Glyn Drewery, Brigham Young University-Hawaii, Laie, HI



This paper examines the role of culture in explaining differences in self-reported evaluations of team cohesiveness in culturally diverse teams.  In earlier research, Thomas et al.  (1994) found that teams composed of culturally diverse members experienced less cohesiveness than did those in culturally homogenous teams.  Such findings make sense in light of similarity theory, which suggests that humans feel a greater attraction to those who are most similar to themselves (Nahemow and Lawton, 1983).  One might also profitably compare the cohesion of teams from various cultures.  In this study, however, the authors examine the role of nationality on perceptions of cohesion within a mixed-culture team framework.  Hypotheses are formed based on the conflict resolution style of each culture represented.  The results indicate a small but significant relationship between the nationality of the respondents and the degree of cohesion attributed to their mixed culture teams. Asians report the least cohesion followed by Anglos while Polynesians indicate the highest levels.  Increasingly business activities involve team members from multiple nationalities and cultures. While alliances between culturally diverse firms often make strategic sense, managers frequently underestimate the challenge of combining employees with different attitudes, beliefs, and work values.  As an executive of a large European firm lamented, “we have had strategic plans suffer and careers derail because of complications arising from multinational groups” (Hambrick et al, 1998). 


Cited by: 18


A New Method for Teaching the Time Value of Money

Dr. Terrance Jalbert, University of Hawaii at Hilo, Hawaii



Students frequently experience difficulty in identifying the appropriate time value of money (TVM) technique to apply to a problem.  This paper surveys the TVM presentation in seven popular introductory finance textbooks.  A new presentation technique is then developed.  The presentation technique is based on a simple method for identifying the appropriate TVM technique to apply to any problem.  TVM techniques conducive to applying the calculations in a generalized setting are then presented.  Visual aids are provided to assist students in selecting correct techniques.  By using these techniques students are able to more easily identify appropriate TVM techniques. Many techniques have been developed for presenting the time value of money (TVM).  Despite this considerable effort on the part of instructors, students frequently experience difficulty identifying the appropriate technique to apply to a specific problem (Eddy and Swanson, 1996).  However, it is well known that a pedagogy, which works well with one audience, does not necessarily work well with another (Bloom, 1956).  Thus, the development of new and different techniques that appeal to various audiences is beneficial.  This paper develops a new technique for teaching the TVM.  The technique is specifically intended to appeal to students that benefit from precise definitions and visual aids.  The technique affords instructors a new tool in their arsenal to teach students TVM concepts.  The paper begins by surveying how seven popular introductory finance textbooks address the TVM issue.  Next, a new approach for teaching the TVM is presented. 


Cited by: 9


Taking Note of the New Gender Earnings Gap: A Study of the 1990s Economic Expansion in the U.S. Labor Market

Dr. Jongsung Kim, Bryant College, Smithfield, RI



This article examines the impact of economic expansion on the gender earnings gap in the U.S. labor market during the 1990s.  Using data from 1994 to 2001 Current Population Survey, this research employs the Blinder-Oaxaca decomposition method extended by Cotton along with the correction for selectivity bias.  The results show that the gender earnings gap has widened from 1994 to 2001.  The pattern of gender earnings gap described by the results of the decomposition analysis, overall and across three broadly defined occupational categories, is extremely consistent, indicating that women were adversely affected during the economic expansion in the 1990s.  The result of a slightly widened gender earnings gap casts doubts on the widely held optimistic expectation of narrowing of the gap developed over the past several decades.  In the future, labor policy should focus on changing labor market structure so that females will be treated equally with males to narrow the gender earnings gap. During the past several decades, considerable attention in the academic arena has been focused on the analysis of women’s labor market position.  Earnings are not only a major determinant of worker’s economic welfare, but also are a significant factor in a multitude of decisions, ranging from labor supply to marriage and even to fertility (Blau and Kahn, 1999).  For about 20 years after World War II, the ratio of women’s to men’s earnings remained at approximately 60 percent.  Since 1976, however, the gender gap in annual earnings on average declined by about 1 percent per year  (O’Neill and Polachek, 1993). 


Cited by:


Zen of Learning: Folkways Through Wisdom Traditions

Dr. Satinder K. Dhiman, Woodbury University, Burbank, CA



This paper discusses ten folk laws of learning. These laws are in the nature of musings about learning. The purpose of each law is to clear some psychological barrier to learning. These laws invite the learner to examine his or her assumptions and expectations about learning. These laws tell us that personal likes or dislikes may make for comfort but not for learning. No true learning can take place unless the learner is willing to undergo a shift of mind and to challenge his or her engrained habits of thought. These laws also bring out the importance of patience, humility, and sharing in the context of learning. To underscore the message, this paper draws heavily on quotes, anecdotes, and stories culled from the wisdom traditions of Taoism, Sufism, and Zen. This author has used these laws in his management-related classes, both at the undergraduate and graduate level. This methodology has helped this writer in orienting the students in the art and science of learning.  Besides, it clarifies several misconceptions about leaning during the early stages of the course. It is also in harmony with the growing literature on the concept of “Learning Organization” inspired by such management authors as Peter Senge and Max Depree.  The following folk principles are in the nature of musings about learning.  It is not the intention of this writer to present another "theory" of learning.  No originality is intended or implied other than the presentation and rearrangement of the material. 


Cited by: 7


Computer Crimes: How can You Protect Your Computerised Accounting Information System?

Dr. Ahmad A. Abu-Musa, KFUPM, Saudi Arabia



Computer crime is almost inevitable in any organization unless adequate protections are put in place. Computer crime has no longer become a local problem and security solutions cannot be viewed only from a national perspective, they have expanded from relatively limited geographical boundaries to become worldwide issues. Therefore, protecting computerised accounting information systems (CAIS) against prospective security threats has become a very important issue. The main objectives of this paper are to investigate the significant security threats challenging the CAIS in the Egyptian banking industry and the prospective security controls that are actually implemented to prevent and detect security breaches.  A self-administered questionnaire was used to survey the opinions of the heads of internal audit Departments (HoIAD) and the heads of computer departments (HoCD) in the Egyptian banking industry regarding the following CAIS security issues in their banks:  The characteristics of  CAIS in the Egyptian banking industry; The significant perceived  security threats to the CAIS in the Egyptian banking industry; The prospective security controls implemented to eliminate or reduce security threats in the Egyptian banking industry. The entire population (sixty-six banks’ headquarters) of the Egyptian banking industry has been surveyed in this research. Seventy-nine completed and usable questionnaires were collected from forty-six different banks’ headquarters.


Cited by:


Marketing on the Net: A Critical Review

Dr. S. Altan Erdem, University of Huston-Clear Lake, Houston, TX

Dr. Richard L. Utecht, University of Texas at San Antonio, San Antonio, TX



While e-commerce has been having an incredible role in marketing over the recent years, there have been some concerns about its potential “not-so-positive” effects on certain business settings. Many believe that the some aspects of e-commerce require changes on some of the basics of marketing.  The purpose of this paper is to review some of these peculiarities of e-commerce and examine if they are likely to result in any changes in traditional marketing practices.  It is hoped that the review of this paper will provide the marketing practitioners with added incentives to explore the e-commerce ventures further and develop practical insights to better the use of the net in their marketing functions. The impact of e-commerce on marketing distribution channels is far reaching and cannot be underestimated. Technological and market forces will determine the extent to which consumers can gain access to the information they desire (Alba et al. 1997).  The tremendous growth in Internet use has led to a critical mass of consumers and firms participating in the global on-line market place.  In the context of consumer sales, e-commerce businesses must embrace a strategy that seeks to serve the distribution requirements of all consumer market segments.  As people become more comfortable with the web, traditional businesses have to find new ways of marketing to their customers in web environments.  As they move to incorporate direct Internet sales into established distribution channels, they will face a daunting task.  Businesses may face stiff opposition, both from within the organization and from established channel partners. 


Cited by: 8


Using Cost-Benefit Analysis for Evaluating Decision Models in Operational Research

Dr. Awni Zebda, Texas A&M University-Corpus Christi, Texas



Operation researchers and management scientists have recommended that the use of decision models should be subject to cost-benefit analysis.  This paper provides insight into the cost-benefit analysis and its shortcomings as a tool for evaluating decision models.  The paper also identifies and discusses the limitations of alternative evaluation methods.  Understanding the limitations of cost-benefit analysis and the other evaluation methods is essential for their effective use in evaluating decision models. Over the years, management scientists and operational researchers have proposed quantitative and mathematical models to aid decision making in business organization.  Decision models for problems such as capital budgeting, cash management, manpower planning, profit planning, and inventory planning and control represent an integral part of management science/operational research literature as well as the literature of the functional areas of management such as accounting, finance, marketing, personnel management, and production and inventory management. The development and use of decision models can be costly.  Thus, establishing the value of these models is a necessary prerequisite for their use by practicing decision makers (e.g., Finlay and Wilson [1987], Hill and Blyton [1986]).  According to Gass [1983, p. 605], "the inability of the analyst [and researcher] to demonstrate to potential users ... that a model and its results have ... credibility [and value]" is one of the primary reasons that models are not widely used in practice.


Cited by: 18


An Empirical Note on the Impact of the Price of Imported Crude Oil on Inflation in the United Kingdom

Dr. Richard J. Cebula, Armstong Atlantic State University, Savannah, GA

Dr. Richard D. McGrath, Armstong Atlantic State University, Savannah, GA

Dr. Yassaman Saadatmand, Armstong Atlantic State University, Savannah, GA

Dr. Michael Toma, Armstong Atlantic State University, Savannah, GA



This study empirically investigates whether the assumption by the Bank of England that rising prices on imported crude oil lead to domestic inflation in the United Kingdom has had validity. In a model where real GDP growth and money stock growth are both all allowed for, empirical estimation reveals compelling evidence for the validity of this assumption. In particular, the greater the percentage increase in imported crude oil prices, the greater the domestic inflation rate. In addition, oil price shocks involving imported crude oil price hikes of 40 percent or more in a given year further elevate the domestic inflation rate.  During the last three decades, it has been commonplace among public policymakers as well as consumers to assume that rising prices on imported crude-oil act to increase domestic inflation; clearly, this constitutes a form of the so-called “imported inflation hypothesis” (i-i hypothesis). This assumption may have been predicated to some extent on the experience of the 1970s, wherein sharply rising crude oil prices imposed by O.P.E.C. nations were believed in so many nations to have systematically exacerbated domestic inflation. For the case of the U.S. and the other G7 nations, at least one study [Cebula and Frewer (1980)] found strong empirical support for the i-i hypothesis. For the 1955-1979 period, Cebula and Frewer (1980) find rising prices on imported crude oil to lead to increased domestic inflation in all of the G7 nations. More recently, Cebula (2000) provides similar findings for the U.S. for the more current period of 1965-1999. 


Cited by:


Application of Taguchi Methods for Process Improvement for Tubular Exhaust Manifolds

Dr. C. P. Kartha, University of Michigan-Flint, Michigan



Taguchi Methods refer to quality improvement activities at the product and the process development stages in the product development cycle.  It is based on the realization that significant improvement in quality can be achieved by engineering quality into a product at the front end of the product cycle, which is the design stage rather than at the manufacturing stage.  This paper discusses the theoretical and the practical aspects of Taguchi Methods.  An application of Taguchi Methods to optimize a production process is also discussed in the paper.  The process involves production of an automotive exhaust manifold which had a quality problem involving excessive weld in a port opening that restricted passage of the required gauge and prompted a hand grinding operation.  Through a Taguchi experiment the problem was successfully solved eliminating the tedious hand grinding process.  The improved process also resulted in significant cost reduction and increased efficiency. Taguchi Methods, also known as Quality Engineering Methods, refer to quality improvement activities at the product and the process design stages in the product development cycle.  The traditional quality control methods are designed to reduce variation during the manufacturing stage.  The emphasis has been on tightly controlling manufacturing processes to conform to a set of specifications.  Taguchi Methods is based on the realization that significant improvement in quality can be achieved by engineering quality into a product at the front end of the product cycle, which is the design stage rather than the manufacturing stage. 


Cited by: 3


 Comparative Assessment of the Resume and the Personal Strategic Plan: Perspectives of Undergraduate Business Students,

Human Resource Professionals and Business Executives

Dr. Lee R. Duffus, Florida Gulf Coast University, Florida



This research sets out to assess the perceptions of the relative efficacy of the resume and the Personal Strategic Plan (PSP) as vehicles for employment prescreening, career development, and job advancement. The target groups were undergraduate business students, human resource professionals and business executives. The results indicate that respondents perceive the resume as adequate for employment prescreening situations. However, compared to the PSP, the traditional resume is perceived as less effective in communicating nuanced information on individual characteristics that will position and advance current employees along the career ladder toward attainment of their career objectives. The study concludes that human resource specialists should emphasize increased usage of the PSP among current managerial employees instead of the traditional resume for situations involving career development or job advancement. This will improve both the efficiency of the prescreening process, and enhance the likelihood of employment decisions that are congruent with the strategic human resource needs of the organization and the career objectives of the employee. In response to the observation by some researchers and human resource professionals that the format and content of the traditional resume limits its effectiveness as a presentation format for personal, performance and career information (O’Sullivan 2002, Otte and Kahnweiler 1995), several authors suggest the need to develop a) a career plan (O’Sullivan 2002, Portanova 1995, Otte and Kahnweiler 1995), b) a personal business plan (Stokes Jr. 1997), and c) a personal development plan (Higson and Wilson 1995, Bullock and Jamieson 1995, Barrier 1994). 


Cited by:


Course Content on Managed Care: The Graduate Program in Health Services Administration at Florida International University

Dr. Kristina L. Guo, Florida International University, North Miami, FL



Education on managed care is essential to student career advancement and organizational survival.  To ensure that students are adequately prepared to face and manage in the evolving managed care environment, this study discusses the degree of coverage on managed care concepts in the curriculum of the Graduate Program in Health Services Administration at Florida International University.  Using the 3rd Year Progress Report to the Accrediting Commission on Education in Health Services Administration and courses syllabi, the findings indicate that of the 17 graduate courses in HSA, 14 courses offer a wide range of managed care content.  Through an interdisciplinary approach and continuous curriculum improvement, faculty emphasize upon critical skills and knowledge which enable students to analyze and respond to managed care challenges in actual health care practice. The evolving complexity of the health care system has led to the increased use of managed care to contain health care costs, improve access to care and deliver healthcare more efficiently (Shortell et al. 1996; Knight 1998; Kongstvedt 1997, 2001; Wenzel 1998). While managed care has rapidly become the primary delivery system for health services, it also creates numerous challenges for health care professionals.  One of the main problems is adequately preparing health care professionals to understand the nuances of managed care given the continuous systemic, environmental, political, economic and organizational changes (Brown and Brown 1995; Ziegenfuss, Jr and Weitekamp 1996). 


Cited by:


Global Economic Scenarios:  In the Twenty-first Century for the Future of World Economic Development–

The Allen Hammond Scenarios Projections for the Future

Dr. Richard G. Trotter, University of Baltimore, Baltimore, MD



This paper is an examination of world capitalism and economic and social development in terms of Allen Hammond’s book, Which World?  Scenarios for the 21st Century (1) which sets forth three scenarios for world economic and social development for the next fifty years.  Hammond, in his book, develops three scenarios for world economic development; (1) Market World, (2) Fortress World, (3)Transformed World.  This paper looks at these three scenarios in terms of world economic trends as well as the value systems of the societies in question.  Additionally, global trends will be looked at in terms of such prescriptions for economic performance as privatization, free trade, and equitable distribution of income. The major areas of the world will be examined in terms of how efficiently these strategies and prescriptions for economic success and development have been implemented and how successful they have been.  With the fall of Communism in 1989 and the spread of market capitalism throughout the world in the 1990s, it was assumed by many practitioners and scholars that world capitalism was the key to human hope, prosperity and development.  In the first decade of the twenty-first century the optimism of the last decade of the Twentieth Century is being reexamined in terms of the realities of market capitalism as a panacea of human development.  Additionally, societies are questioning in terms of their own particular values what kind of economic and social system they want and the trade off that the society is willing to make with respect to the benefits and burdens of market capitalism. 


Cited by:


Security of Computerized Accounting Information Systems: An Integrated Evaluation Approach

Dr. Ahmad A. Abu-Musa, Department of Accounting & MIS, KFUPM, Saudi Arabia



Evaluating the security of CAIS is not an easy task. Reviewing the available literature in this area reveals a lot of confusion and inconsistencies since research in evaluating the security of information system is considered to be in its infancy.  In this paper, evidence regarding the need as well as the importance of evaluating the security of CAIS has been covered. The alternative approaches for evaluating CAIS security used and implemented in previous literature are presented. Moreover, the requirements for selecting appropriate security countermeasures as well as implementing an effective evaluation security technique have been discussed.  In this paper, the need as well as the importance of evaluating the security of CAIS will be outlined. The different alternative approaches for evaluating the security of CAIS will be considered and the main requirements for implementing an information security tool will be presented. In addition, the limitations and problems concerned with information security evaluation methods will be mentioned.  Goodhue et al. (1991) have mentioned that there are numerous methodological questions regarding how to clearly measure security concern. Although many of the previous studies have employed user perception as an empirical measure, such measures may lack theoretical clarity, because they lack a theoretical underpinning. The most commonly cited reference discipline for these measures has been job satisfaction research.


Cited by: 11


Security of Computerized Accounting Information Systems: A Theoretical Framework

Dr. Ahmad A. Abu-Musa, Department of Accounting &MIS, KFUPM, Saudi Arabia



It has been claimed that “security of computerized accounting information system (CAIS)” is ill-defined term in the accounting literature.  The current paper is conducted in response to numerous calls for research, that have emphasized the necessity of conducting theoretical research to enhance the body of knowledge concerned with CAIS security. The paper addresses the concept of CAIS security and its main components in an attempt to clarify confusion in that area. Through theoretical conceptualization of information and systems security an integrated theoretical framework of CAIS security has been introduced.  In this paper, the concept and the meaning of CAIS security will be presented. The importance of the issue of CAIS security as a significant element for an organization’s success and survival will be discussed. The security objectives of CAIS and its main components will be highlighted; and finally, an integrated approach to CAIS security will be presented. Security is an ill-defined term in the technical literature. It has been used to denote protection and well being of political entities, as in the term “national security”. It may also refer to industrial protection by the security or protection departments. Police forces having limited responsibilities are also sometimes called security forces. The standard lexical definition equates security with freedom from danger, fear, anxiety, uncertainty, economic vicissitudes, and so forth (Parker, 1981, p. 39). 


Cited by: 11


Monte Carlo Approach with Acceptance/Rejection Sampling for Extracting

Signals from Economic Time Series

Dr. Jae J. Lee, State University of New York, New Paltz, NY



This paper explores a Monte Carlo approach to deal with the parameter uncertainty in extracting signals from economic time series.  This paper explores the use of Monte Carlo integration with Acceptance/Rejection Sampling.   This approach assumes that a set of unknown parameters is a random vector so that the parameter uncertainty can be eliminated by integrating out the vector. By running a simulation study, this approach compares with the commonly used approach in terms of mean square errors. Many economic time series Zt (possibly after transformation) can be written as the sum of an unobserved signal component  and a nonsignal component  , namely, where the components and follow ARIMA model specifications.  For example, in repeated sample surveys (Scott et al., 1977; Bell & Hillmer, 1990), is an estimate of the population value  derived from standard sample survey methods, and  is sampling error, with observable at time t.  In seasonal adjustment (Box et al., 1978; Hillmer & Tiao, 1982),   is an unobserved seasonal component and   is an unobserved non-seasonal component, with  observable at time t.  Extracting signal component   from the observed   is to find a minimum mean square estimator (MMSE) of the unobserved signal component, St, and its mean square error (MSE) at some point in the sample.  Conditional on the full set of observations Z =, the MMSE of the signal component, , is its expectation and the MSE is its variance, namely, where  is a vector of parameters in ARIMA specifications of  and   (Harvey, 1993). MMSE and MSE of signal component can be obtained with the Kalman filter/smoother with ARIMA specifications of signal and nonsignal components. 


Cited by:


Toward An Interdisciplinary Organizational Learning Framework

Dr. Tony Polito, East Carolina University, Greenville, NC

Dr. Kevin Watson, Marist College, Poughkeepsie, NY



Organizational learning theory is multidisciplinary. There is no current consensus regarding a model for organizational learning theory. Even a consistent definition of organizational learning has been elusive within the literature, though typologies of organizational learning theories are found. This paper searches for points of agreement regarding organizational learning among organizational theorists, then gives special attention to the economic perspective of organizations and learning. Organizational learning is comprised of both behavioral and cognitive processes; higher-level learning, unlike lower-level learning, involves adaptation. Researchers disagree as to whether either change or effectiveness are requisite to organizational learning. Researchers generally agree that organizational learning that does effect change involves systematic shock anticipated by tension, but differ regarding the constitution of that shock and tension. Specific economic perspectives of the firm can also provide a framework for organizational learning theory. Much of the neoclassical theory of the firm, a set of human‑resource holders maximizing profit under a known production function, is under question. Organizational theorists now generally embrace the relevant transaction cost and agency perspectives. Harvey Leibenstein, Harvard economist, views the firm in terms of internal efficiency, embraces Argyris & Schön’s perspective of organizational learning as a process of error handling, sees the individual actor’s motivation to admit, detect and correct error as a special case of the productivity problem, and analyzes it from a game‑theoretic, agency‑like manner.


Cited by: 18


The dilemma of Governance in Latin America

Dr. José Gpe. Vargas Hernández, Centro Universitario del Sur,Universidad de Guadalajara, México



The last decades of the 20th century have seen the institutions of governance in Latin American countries affected by small macroeconomic achievements and reduced economic growth, and the development of an extremely fragile democracy.  The implanting of the new model of neoliberal state consolidation has come at high cost, and has not produced either the expected strengthening in the political, economic and social spheres, or the expected gains in efficiency, equity and freedom. This so-called economic liberalization has generated institutional instability in the structure and functions of the state, limiting the reaches of democracy and legality, and ensuring that the effects of the associated managerial orientation which has transformed public administration are largely negative.  Looking forward into the 21st century,  a pessimistic prediction is that these tendencies will continue, producing similar unstable mixes of democratic populism and oligarchic pragmatism.  More optimistically, the Latin American states may come to see that genuine social development is necessary for sustained economic growth, and introduce policies to achieve that outcome. The globalization processes surprised Latin American countries because they didn't have the political-economic mechanisms and the necessary institutions to assimilate its effects in such a way as to achieve social justice in the distribution of the wealth that was created.  The challenges posed for Latin America by globalization require a further revision of the romantic utopias that came first with the Bolivarian independence of the early 1800s and subsequently with several popular revolutions in various parts of the region. 


Cited by:


Changes of Economic Environment and Technical & Vocational Education in Korea

Dr. Namchul Lee, Korea Research Institute for Vocational Education & Training, Seoul, Korea,

Dr. Ji-Sun Chung, Korea Research Institute for Vocational Education & Training, Seoul, Korea,

Dr. Dennis B. K. Hwang, Bloomsburg University, Bloomsburg, PA



The purpose of this paper is to investigate the changes of economic environment and in technical & vocational education since 1985.  This paper provides the basis of annual updates and identifies trends of implemented policies in the field of technical and vocational education. In addition, this paper is intended to provide useful information about the current status and future direction of technical vocational & education in Korea for government policy makers and school educators. Expected changes in the industrial structure of the nation would require changes in the emphasis and weight-age given to the technical vocational education (hereafter TVE) system in Korea. The Korean economy has been transforming from manufacture industry to a knowledge-based structures owing to the continuous development of new technology, especially information and communication (OECD, 1996).  These trends have two important implications for technical and vocational education programs.  They signal an ongoing shift in the education and training fields that are required of the Korean workforce as well as shifts in the levels of the education and training. TVE programs that prepare students for knowledge-based manufacturing jobs include high technology, medium-high technology, information communication technology (ICT), finance, business, health, and education.  In Korea, the TVE programs under the formal education system are provided at both high schools and junior colleges (Ministry of Education, 2001). 


Cited by: 4


An Exploratory Analysis of Customer Satisfaction

Dr. Turan Senguder, Nova Southeastern University, Ft. Lauderdale, FL



Satisfaction is the consumer's fulfillment response.  It is a judgement that a product or service feature, or the product or service itself, provided a pleasurable level or consumption-related fulfillment, including levels of under or over fulfillment.  Here, pleasurable implies that fulfillment gives or increase pleasure, or reduces pain as when a problem in life is solved.  Dissatisfaction is the displeasure of underfulfillment can be dissatisfying.  It is well known among marketers of "style" goods that one purpose of new products is to create dissatisfaction with the prevailing style - a common strategy of automobile companies through the release of new models. A first-time consumer: Imagine a consumer with no experience in buying a particular product.  Having an interest in its purchase, the consumer might read advertisements and consumer guides to acquire information.  This information, usually regarding benefits the product will deliver, provides the consumer with expectations about the products likely performance.  Because a number of suitable alternatives are available, this consumer must choose among them. Thus choosing one alternative requires that consumer forgo the unique feature of the others.  This creates two problems.  First, the consumer may anticipate regret if the chosen alternative does not work out as well as other choices might have. Second, until the consumer has consumed, used, or sufficiently sampled the product (as in driving a car over a period of time), an apprehension or tension, known more commonly as dissonance, will exist over whether the choice was best. 


Cited by: 16


A Perspective on Team Building

Dr. Jean Gordon, Barry University, Miami, Florida



The way we work is changing.  Middle management has been reduced to its lowest level and organizations are flattening their structures causing generation of new business process methodology.  Many of the changes being experienced are a result of restructuring, mergers and acquisitions, global competition and changing work trends.  Teams are becoming more of the norm in this new workplace and teams are seen as one way of leveraging organizational strengths to offset new challenges.  Research has shown that team building takes time and effort to produce systematic, lasting results.  Furthermore, teams are beginning to change the way workers work and organizations are beginning to realize that a “we” culture may better suit business needs than the traditional “I” culture.  This research seeks to outline the characteristics of successful teams and to expand on theorists who believe that knowledge of how people work will enhance team-building efforts.  The purpose of this paper is to generate new ideas on team building while expanding on existing research and processes.  Let us begin with a definition of “team” in the context of the workplace.  Teams can be defined as small groups of people committed to a common purpose, who possess complimentary skills and who have agreed on specific performance goals for which the team holds itself mutually accountable (Katzenbach and Smith). 


Cited by: 34


Factors Affecting Customer Loyalty in the Competitive Turkish Metropolitan Retail Markets

Dr. Altan Coner, Yeditepe University, Istanbul, Turkey

Mustafa Ozgur Gungor, Yeditepe University, Istanbul, Turkey



Dynamic behavior of markets, adaptation to diverse social segments and flexibility needed for each individual consumer are the challenges marketing face today. One of the main drivers of this one-to-one marketing era is the increasing capability that technology renaissance of 1990s brought forward, and the other is the evolution of customer relationship management (CRM). The need to build effective relationship with the customer became more essential for the businesses to remain competitive. Therefore, CRM is implemented as a combination of the managerial and marketing issues with detailed collection and analysis of customer related data. Moreover, the importance of the understanding of behavioral moves of customer to develop a better relationship in response to the need to keep them satisfied brings forward customer loyalty management as a critical issue for any business acting in highly competitive markets. This paper is a presentation of the findings of a research focused on the examination of the factors acting on customer loyalty. The research has been carried out in the metropolitan Turkish retail markets where intense rivalry exists. After it was introduced in the 1960s, the paradigm discussing the concepts of marketing mix and the four Ps of marketing – product, price, place and promotion – became the major arena of the marketing science for the last several decades. This mainstream was followed by many researchers and developed in various dimensions after its first introduction.


Cited by:


Dancing with an Elephant: Cultural Missteps in Managing a Thai Expatriate

Dr. Charles A. Rarick, Barry University, Miami, FL



Marianne Whitaker is very concerned about the success of one of her new account representatives, Pongpol Chatusipitak, a Thai national who has worked for her at Premuris Investments for only six months. Pongpol does not appear to Marianne to be very motivated and some of his behavior seems odd to her. A decision must be reached concerning his future with the company. The primary subject matter of this case concerns the cross-cultural difficulties found in managing a foreign expatriate in the United States. Issues particularly relevant to cross-cultural difficulties found between Thailand and the United States are emphasized. It was a typically beautiful day in Southern California as Marianne Whitaker peered out her office window at Premuris Investments to the streets below. Marianne was not able to enjoy the scenery, as she was very concerned about the performance of one of her financial services advisors, Pongpol Chatusipitak. Pongpol had been hired six months ago to help generate increased business from the large Thai business community of Southern California. Pongpol had not generated much business in the first few months, but recently his performance had improved. Marianne was also concerned about some of his personal and work behaviors. Marianne felt that she would like to fire Polpong, however, this choice may not be an option. She wondered out loud where she had gone wrong and if anything could be done to improve the situation.  Pongpol Chatusipitak, or “Moo” as he liked to be called, was from Chaing Mai in northern Thailand.


Cited by:


The Correlative Relationship between Value, Price & Cost

Dr. Richard Murphy, President, Central Marketing Systems Inc., Ft. Lauderdale, FL



A consumer goes to an electronics store to purchase a new television set. The consumer spends almost an hour listening to the salesperson, looking at and comparing different models. The consumer selects a model priced at $585. Did the television cost the consumer $585? Many people would answer "yes" because that was the price of it. But, there is a difference between the actual dollars charged as the price and the cost to the consumer. That customer had time and energy involved in the purchase in addition to the number of dollars paid. The cost to the consumer, then, must include all the resources that were used to make the purchase.  Today's consumer is bombarded with advertisements in all media, direct mail offers, and telemarketing offers for telephone long distance service. One of AT&T's ads boasts a rate of 7 cents per minute for long distance. The price is 7 cents but that is not the cost. Whether the ad is a commercial on television or an ad in a print document, there is a small caveat printed  - the consumer will be billed a monthly charge of $5.95 per month if they sign up for this long distance rate (Teinowitz, 1999). The actual cost to the consumer is a good deal more - $5.95 per month plus the 7 cents per minute.  This is the difference between the price and the cost.  We take this concept one step further in this paper – What was the value? Did the value equal the cost? There are numerous factors involved when we begin to discuss the issues of value, cost and price.


Cited by:


The Accounting Crisis as a Result of the Enron Case, and Its Implications

on the U.S. Accounting Profession

Dr. Dhia D. AlHashim, California State University, Northridge, California



In a free-enterprise economy, the integrity of the economic system is crucial to investors’ confidence. Lately, with the discovery of so many business scandals investors’ confidence in the corporate system and the accounting profession has eroded. The purpose of this research is to investigate reasons for the recent business scandals, particularly that of Enron Corporation, the impact on the U.S. accounting profession, and the lessons learned for developing nations. On August 14, 2001 Mr. Jeffrey Skilling, CEO, resigned from Enron; on November 8, 2001 Enron restated its earnings for the years 1997 through 2000.  On November 30, 2001 Enron filed for bankruptcy protection.  Enron wiped out $70 billion of shareholder value, defaulted on tens of billions of dollars of debts and its employees lost their life savings (pension plan consists of Enron’s stock). The question is:  Why Enron collapsed?  There is only one answer, in my opinion, and that is:  derivatives!  A major portion of these derivatives relates to the now infamous “Special Purpose Entities (SPEs).”   Enron Corporation was one of the pioneers of energy deregulation and became a major force in the trading of energy contracts in the U.S. and overseas markets.  Last year, the company was considered the seventh largest company in the U.S., with revenues exceeding $150 billion and assets of more than $60 billion.  It handled about one quarter of the U.S.’s traded-electricity and national gas transactions.  However, it appears that Enron’s success was not entirely due to the brilliant business strategies developed by its former chairman Ken Lay. 


Cited by: 6


The Relationship Between Dividends and Accounting Earnings

Dr. Michael Constas,  California State University, Long Beach, CA

Dr. S. Mahapatra, California State University, Long Beach, CA



This research examines the relationship between dividends and earnings.  The model used here is a variation of the model tested in Fama and Babiak (1968), which has not been altered by other empirical literature.  The importance of this model is underscored by Copeland and Weston (1988), Kallapur (1993), and Healy and Modigliani (1990), which was used to examine the influence of inflation in dividend policy.  This research, however, differs from the Fama and Babiak model in important respects.  The Fama and Babiak model is linear, while the model tested in this research is a linear logarithmic transformation of a nonlinear relationship.  The Lintner (1956), and Fama and Babiak (1968) model has an additive error term with a normal distribution, whereas the model tested herein assumes that the underlying relationship has a multiplicative error term with a lognormal distribution. The empirical results reported in this paper reflect an improvement over the results obtained by using the original Fama and Babiak (1968) model.  The Fama and Babiak (1968) study involved running separate regressions for each firm.  In the revised model (used here), the cross-sectional parameters are significant, and, in both cross-sectional and separate firm regressions, the revised model produces higher adjusted R2s than is produced by the Fama and Babiak model.


Cited by:


Trade and the Quality of Governance

Dr. Fahim Al-Marhubi, Sultan Qaboos University, Sultanate of Oman



Different strands of the trade and governance literature imply a link between the openness of an economy to international trade and the quality of its governance. This paper tests this proposition using a newly created dataset on governance that is multidimensional and broad in cross-country coverage. The results provide evidence that the quality of governance is significantly related to openness in international trade. This association is robust to alternative specifications, samples, and governance indicators. The last decade has witnessed an explosion of research on economic growth. Two issues that lie at the heart of this research include the role of international trade and that of governance in promoting growth and better development outcomes. However, due to conceptual and practical difficulties, these two lines of research have run in parallel without explicit recognition of each other. Conceptually, the relationship between openness and governance has been left rather imprecise, with a notable absence of a convenient theoretical framework linking the former to the latter. Practically, the difficulty lies in defining governance. While it may appear to be a semantic issue, how governance is defined actually ends up determining what gets modeled and measured. For example, studies that examine the determinants of governance typically tend to focus on corruption (Ades and Di Tella, 1999; Treisman, 2000).


Cited by:


Caribbean Economic Integration: The Role of Extra-Regional Trade

Dr. Ransford W. Palmer, Howard University, Washington, DC



This paper examines the feed-back effect of extra-regional trade on intra-regional imports of the Caribbean Community (CARICOM). Because of  the non-convertibility of CARICOM currencies, intra-regional trade must be settled in hard currency, typically the U.S. dollar.  It is argued that the growth of extra-regional trade generates foreign exchange which stimulates the growth of gross domestic product and intra-regional imports. Over the past thirty years, there has been an explosion of common market and free trade arrangements around the world, all of them designed to foster trade and promote economic growth. NAFTA and the European Economic Community are the two dominant ones. But in Africa and Latin America there are numerous others. Theoretically, the benefits from these arrangements seem particularly attractive for groupings of developing countries, but in practice numerous obstacles tend to hinder their full realization. This is particularly the case of CARICOM, a grouping of small Caribbean economies  where the benefits tend to be constrained by their small size and openness, among other things. This paper examines the impact of extra-regional trade on the economic integration effort.  After the failed attempt at political union in the English Caribbean in 1961,  the search for economic cooperation led to the creation of the Caribbean Free Trade Association (CARIFTA) in 1969. 


Cited by:


What’s in an Idea?  The Impact of Regulation and Rhetoric on the US Food Supply Chain

Dr. Lorna Chicksand, The University of Birmingham, Birmingham, UK



This paper seeks to explore the relationship between government and business through an examination of regulation pertaining to the US agri-food sector.  It will be argued that regulation can act as a power resource, determining who appropriates value in the supply chain.  However, political intervention in the market creates differentially advantageous positions for some to the detriment of others and, as such, the political allocation of rents is a dynamic process in which firms compete to control this allocation. Thus, a further argument of this paper is that other power resources are available to firms which can be used as countervailing sources of power to undermine and overturn regulation.  In particular, the paper will focus on the role of ideas as ‘weapons’, which can be used by firms as resources to overturn unfavourable regulation.  This paper will argue that the policy changes brought about under the 1996 Farm Bill (which replaced the New Deal-era target price/deficiency payment structure for feedgrains, wheat, cotton and rice with ‘production flexibility contract payments, thus decoupling the payments from either the commodity price or the amount of croup produced) could only be brought about by a corresponding change in the ideas which underpinned agricultural policy.  It will be argued that these policy changes, which favoured agribusiness interests at the expense of production agriculture, were the result of a long-term campaign waged by agribusiness to change the terms of debate within which US agricultural policy was framed. 


Cited by:


Reform and Corporate Governance in Russia
Dr. Jennifer Foo, Stetson University, Deland, FL.



 This paper looks at some issues in enterprise restructuring and reforms in Russia.  The paper looks at the characteristics of privatization and the Russian corporate governance or the lack of it.  The issues of corporate governance and enterprise reforms are particularly important for transitional economies when confronted with the realities of market discipline and global competition.  This paper also looks at the efforts to establish a corporate governance system in Russia.  An empirical investigation was performed to compare Russia's transition progress to that of other eastern bloc countries such as Poland and Hungary.  An investigation of Russia's enterprise reforms and corporate governance may also stimulate institutional changes in Russia and other former socialist countries. In the past decade, post-communist countries of Russia and Eastern Europe have carried out transitional reforms.  Efforts have been made to privatize state-owned enterprises (SOEs) by transferring ownership to the private-sector owners.  The initial transition efforts paid off in significant gains in real GDP growth for most of the transition countries as Table 1 indicates.  Russia, however, experienced negative growth rates and insignificant growth after the transition.  The past decade has shown that countries like Poland, Hungary and the Czech Republic are weathering the transition relatively well while Russia and Romania are encountering serious transitional problems. 


Cited by:


Information Communication Technology in New Zealand SMEs

Dr. Stuart Locke, University of Waikato, Management School, New Zealand

Dr. Jenny Cave, University of Waikato, Management School, New Zealand



The New Zealand Government has shown a concern to promote the use of information communication technology (ICT) by New Zealand small to medium size enterprises (SMEs).  There has been an enquiry into telecommunication regulation and an ongoing commitment to an E-summit programme.  The latter involves both Government and enterprise in ongoing dialogue and public fora.   In the May 2002 Budget for fiscal year beginning July 1, 2002 Government is introducing a new regional broad banding initiative to assist where private telecommunication companies find it not profitable to upgrade the infrastructure.  This study investigates the perceptions of SMEs, as solicited through a quarterly SME survey conducted for the Independent Business Foundation.  The survey is now into its third year and provides the opportunity for monitoring changing sentiments and addressing new issues as and when they arise. The perceptions of various groups integrally involved with the small medium enterprises (SMEs) sector, regarding information communication technology (ICT) are analysed in this paper.  The Economist Intelligence Unit/Pyramid Research (EIU) study (2001) ( into levels of E-preparedness ranked New Zealand 20th down from 16th the year before. 


Cited by:


The Internationalisation Process of UK Biopharmaceutical SMEs

Dr. Cãlin Gurãu, School of Management, Heriot-Watt University, Riccarton, Edinburgh, Scotland



The classical models and theories of internationalisation have considered export and out-licensing activities to be the main modes of entry on international markets. The structural changes in the global economy, the emergence of high technology industries and the increased involvement of SMEs in international activities are challenging these theories. The development cycle of new products and technology has become long, complex and extremely costly. The lack of specialised resources on domestic market has forced the high-technology SMEs to initiate early their internationalisation in order to access essential complementary resources on a global basis. This paper investigate the internationalisation model and the entry modes of UK Biopharmaceutical SMEs. Gurău and Ranchhod (1999) have shown that biotechnology is an industrial sector in which internationalisation is likely to occur, because:  (the sources fuelling the biotechnology industry are international (i.e. finance, knowledge, legal advice, etc.) (Acharya, 1998 and 1999; Russel, 1988); (the marketing of biotechnology products and services is international (Acharya, 1999; Daly, 1985); (the competition in the biotechnology sector is international (Acharya, 1999; Russel, 1988); (the international community (Acharya, 1999; Bauer, 1995; Nelkin, 1995; Russel, 1988) closely scrutinizes the scientific or industrial developments in biotechnology.


Cited by:


Impact of Company Market Orientation and FDA Regulations on Bio-Tech Product Development

Dr. L. William Murray, University of San Francisco, CA

Dr. Alev M. Efendioglu, University of San Francisco, CA

Zhan Li, Ph.D., University of San Francisco, CA

Paul Chabot, Xis, Inc., San Francisco, CA



New products produced by Bio-Technology firms – products designed to treat, or cure, human illnesses –  require large investments ($150 million +) and take a long time (10-12 years) from idea generation through product launch.  These products require full authorization by the U.S. Food and Drug Administration (FDA) before the developing firms are permitted to sell them for use by patients.  Little is known about the management processes by which these products are developed.   Even less is known about the impact of the FDA regulation on the manner in which these products are developed, produced, and distributed.  The purpose of this paper is to report the results of a recent survey of professionals employed by Bio-Tech firms to develop new products. The FDA must approve all new pharmaceutical and medical device products designed for use by individuals.  A firm interested in developing a new pharmaceutical product must file an application with the FDA, state the goal and define the approach towards discovering possible new products, and provide the FDA with a detailed statement as to how the development process will be managed.  If approved, the firm can take the first steps towards developing the product, each step of which must be recorded, analyzed, and summarized in performance review reports to the FDA.  Three earlier studies researched the possible impacts of FDA regulations on and marketing of new products.


Cited by:


Country-of-Origin Effects on E-Commerce

Dr. Francis M. Ulgado, DuPree, Georgia Institute of Technology, Atlanta, GA



This paper examines the Country-of-Origin effects in an e-commerce environment.  In addition to Country-of-Brand and Country-of-Manufacture effects, the paper investigates the presence and significance of Country-of-E-commerce Infrastructure.  It develops hypotheses regarding such effects amidst varying customer and market environments, such as business vs. consumer buyers, levels of economic development and product type, and proposes a methodological framework to test the hypotheses.  Recent years have witnessed a rapid increase in the range of multimedia technologies available internationally.  Among them, the Internet technology has dramatically changed the shopping environment for individual consumers and businesses throughout the globe.  The number of consumers worldwide purchasing through business-to-business as well as business-to-consumer e-commerce media ("e-commerce hereafter) has been skyrocketing these days.  However, preliminary statistics indicate that the level of growth and development of internet and e-commerce infrastructure varies across countries and has generally lagged behind the United States.  Meanwhile, current research has also indicated the continued prevalence of country-of-origin effects on consumer perception on products or services that they purchase. 


Cited by: 51


The FASB Should Revisit Stock Options

Dr. Ara Volkan, State University of West Georgia, Carrollton, GA



Accounting for employee stock options has been a source of controversy since Accounting Research Bulletin No. 37 was issued in November 1948. In 1995, after more than 12 years of deliberation, the FASB issued Statement of Financial Accounting Standards No. 123 (FAS 123). The pronouncement encouraged, but did not require, firms to adopt a fair value pricing model to measure and recognize the option value at the grant date and record a portion of this amount as an annual expense over the vesting period of the option. Moreover, FAS 123 did not require the quarterly calculation and disclosure of the option expense. The primary purpose of this paper is to highlight the flaws in FAS 123 and explore alternative methods of accounting and reporting for stock options that address these flaws. In addition, two studies that evaluate the impact of these alternatives have on annual and quarterly financial statements are analyzed. Finally, accounting procedures are recommended that will report more reliable and useful information than current rules provide. Given that two Congressional Subcommittees are intending to propose fair valuation and expensing of stock options when they finish their investigations into the Enron debacle, the content of this paper is both timely and relevant. Accounting for employee stock options has been a source of controversy since Accounting Research Bulletin No. 37 was issued in November 1948. Subsequent pronouncements, Accounting Principles Board Opinion No. 25 (APBO 25) issued in 1972 and Financial Accounting Standards Board (FASB) Interpretation No. 28 issued in 1978, continued the tradition of allowing the fixed stock option plans avoid recording compensation expense as long as the exercise price was equal to or exceeded the market price at the date of grant. 


Cited by:


How the World of Marketing Channels is Changing

Dr. Ajay K. Kohli, Emory University, Atlanta, GA

Dr. Goutam Challagalla, Georgia Tech, Atlanta, GA

Dr. Bernard Jaworski, Monitor Consulting Company, Boston, Massachusetts

Robert Lurie, Monitor Consulting Company, Boston, Massachusetts



The world of marketing channels is changing.  A deepened focus on the customer experience, micro segmentation, and the use of technology is leading to two key developments.  First, an increasing number of companies are moving toward using flexible channel systems. Microsoft’s bCentral is an example of a company that has built a flexible channel system.  The second development in the world of marketing channels is that companies are reaching customers using multiple media.  These media afford marketers the opportunity to reach customers in the way they would like to be reached, and deliver an ever more customized buying experience to them.  Avon is an example of a company that has moved from using just one way to reach customers to multiple in a span of few years. These two developments create a host of new challenges for marketers. They must decide whether to use flexible channel systems or use vertically integrated distributors/retailers. What criteria should be used to make these choices? And if a flexible channel system is used, what organizational changes should be made in order to work effectively with channel partners? What new skills and resources are needed by a marketer to work effectively with members of a flexible channel system versus vertically integrated distributors? The spread in the use of new media raises the difficult issue of how a marketer can integrate all of the various media to deliver an experience customers can actually enjoy. What does channel integration mean anyway, and how should this integration be realized?


Cited by:


Institutional and Resource Dependency Effects on Human Resource Training and

Development Activity Levels of Corporations in Malaysia

Dr. Zubaidah Zainal Abidin, Universiti Teknologi Mara, Shah Alam, Malaysia

Dr. Dennis W. Taylor, University of South Australia, Adelaide, Australia



This study considers managerial motives and orientations affecting decisions about levels of employee training and development (T&D) activities. Specifically, arguments drawn from institutional theory and resource-dependency theory are used to articulate variables that seek to uncover these managerial motives and orientations. Using listed companies in Malaysia, a field survey was conducted amongst two groups of managers deemed to have influence on the determination of annual T&D budgets and output targets, namely, human resource (HR) managers and finance managers. The results reveal that T&D activity levels are affected by institutional-theory-driven components of management dominant logic and by perceived organizational resource dependencies on employees versus shareholders. But there are contrasts in the significance of these variables as perceived by HR managers compared to finance managers. In Malaysia, there is a relatively high level of investment in human resources (mainly training and development expenditure) by companies. The federal government’s Human Resource Development Fund (HRDF) was established in 1993. Its purpose has been to encourage and help fund human resource investment activities by companies. Through reimbursements of eligible T&D expenditures, the HRDF scheme in Malaysia provides corporate managements with a strong incentive to allocate budget expenditure to T&D programs and to report on numbers of employees trained and developed. But Malaysian companies have not been consistent in taking advantage of this government scheme.


Cited by: 7


Back-Testing of the Model of Risk Management on Interest Rates

Required by the Brazilian Central Bank

Dr. Herbert Kimura, Universidade Presbiteriana Mackenzie and Fundação Getulio Vargas, São Paulo, Brazil

Dr. Luiz Carlos Jacob Perera, Universidade Presbiteriana Mackenzie and Faculdade de Ciências Econômicas, Administrativas e Contábeis de Franca FACEF, São Paulo, Brazil

Dr. Alberto Sanyuan Suen, Fundação Getulio Vargas, São Paulo, Brazil



The model proposed by the Brazilian Central Bank for interest rate positions represents the first attempt of the regulator to define a quantitative methodology to assess market risk of portfolios. Since the model allows discretion in the establishment of different criteria for interpolation and extrapolation of interest rates, it is possible that banks may reduce their capital requirements simply by using different methods of defining the term structure. This study will verify the impact of such methods in the assessment of interest risk, specially in the case of the Brazilian high volatile market. In addition, it will be discussed, through the presentation of simulations, if the model defined by the regulator can influence the willingness of financial institutions to assume more credit risk by lending to counterparts with poor credit ratings and by making more long term loans.  Following guidelines suggested by the Basle Committee, the Brazilian Central Bank has regulated rules for capital requirements in function of the assumed market risk. Brazil initiated efforts to set an specific regulation related to the market risk with the emission of the legislation of the risk evaluation of positions exposed to the fixed interest rates fluctuation, according to the parametric model of variances and covariances.  Having in mind the complexity of the risk factors in the Brazilian economy clearly subject to the major fluctuations of the market parameters, it is important to the Brazilian financial institutions to implement tools to evaluate risks, allowing a better estimation on the potential losses. 


Cited by:


Analysis of Dynamic Interactive Diffusion Processes of the Internet and New Generation Cellular Phones

Dr. Kaz Takada, Baruch College/ CUNY, New York, NY

Dr. Fiona Chan-Sussan, Baruch College/ CUNY, New York, NY

Dr. Takaho Ueda, Gakushuin University, Tokyo, Japan

Dr. Kaichi Saito, Nihon University, Tokyo, Japan

Dr. Yu-Min Chen, J. C. Penney, Dallas, TX



NTT DoCoMo has been experiencing an unprecedented success with its i-mode cellular phone services in Japan.  In this study, we analyze the diffusion of the i-mode and other second generation (2-G) cellular phones, and its dynamic interactive effect on Internet diffusion is modeled and empirically tested with the diffusion data.  The empirical results clearly support the hypothesized relationship between the two indicating that in the short term the rapid diffusion of the 2-G has an negative effect on the diffusion of Internet.  However, we contend that in the long run the diffusion of these technologies should exert positive and complimentary effect on each other.  The introduction of NTT DoCoMo cellular phone i-mode services in 1999 has brought Japan to become the number one mobile commerce (m-commerce) nation by 2001.  The success of the i-mode service is of such a phenomenon that every major newspaper and magazine has had at least one article written about its success in the last twenty four months (Barrons 2000; Business Week 2000; Fortune 2000, among others).  How does the i-mode phenomenon affect the traditional Internet diffusion through the use of personal computers (PC), and how does it affect the future of Internet diffusion?  The i-mode represents a new generation of the cellular phone, and it is capable of performing various functions beyond the traditional voice based cellular telephones.  The major characteristics of the i-mode cellular phone according to NTT DoCoMo are that, with the i-mode phone, people can access online services including balance checking/fund transfers from bank accounts and retrieval of restaurant/town information. 


Cited by: 4


Franchise Development Program: Progress, Opportunities and Challenges in the

Development of Bumiputera Entrepreneurs in Malaysia

Dr. Sallehuddin Mohd Noor, Malaysia National University, Malaysia

Dr. Norsida Mokhtar, Malaysia National University, Malaysia

Dr. Ishak  Abd Rahman,  Malaysia National University, Malaysia

Dr. Jumaat Abd Moen, Malaysia National University, Malaysia



Issues related to the involvement of Bumipiteras in the development of the country, mainly in the business sector has received attention from the ruling government since the country’s independence. Before independence, the policy used by the English has caused Bumiputeras to be left far behind in many aspects, when compared to other races. In order to solve this problem, the government launched the New Economic Policy (NEP) which focuses to eliminate poverty and to reorganize the many races in Malaysia. The era of NEP is replaced by the National Development Policy (NDP) that aims to continue where NEP left of. Under NDP, the government designed programs that increased the numbers of Bumiputeras in the trading sector through the Bumiputera Community Trade and Industry Plan (BCTIP). In parallel to the outlined strategy in the resolution of the Third Bumiputera Economic Congress held in 1992, this paper will attempt to evaluate and analyze the achievements and opportunities in the franchise development program that is a vital mechanism which encourages Bumiputera involvement and contribution to the nation’s economy. This paper will also attempt to view the main challenges faced by Bumiptera entrepreneurs in the franchise development program. Issues relating the involvement of Bumiputera and country development started to gain the ruling government attention since independence was achieved. 


Cited by: 3


Developing a Computer Networking Degree: Bridging the Gap Between Technology and Business Schools

Dr. Karen Coale Tracey, Central Connecticut State University, New Britain, Connecticut



The idea of integrating curriculum and collaboration between academic disciplines is not a new concept in higher education. Interdisciplinary learning, teaching, and curriculum came to the forefront as part of the progressive educational movement of the early twentieth century. Multidisciplinary and interdisciplinary programs can foster, accelerate, and sustain constructive change in academia and student learning (Ellis&  Fouts, 2001).  The purpose of the paper is to describe the proposal for the Bachelor of Science in Computer Networking Technology degree at Central Connecticut State University (CCSU). CCSU is a regional public university that serves primarily residents of Central Connecticut.  It is one of four regional public universities offering higher education in the state.  CCSU’s location in the center of the state means that the entire population of the state is within 75 miles of its location in New Britain.  Connecticut is one of the smallest states in land area. Its land area of 4845 square miles makes it the third smallest state in terms of area (World Almanac, 2002). The greatest east-west distance in the state is approximately one hundred miles.  The greatest north-south distance is approximately seventy-five miles. 


Cited by: 2


Intellectual Property Rights and the Attributes of the Market

Dr. Mohammed Boussouara, University of Paisley, Scotland, UK



It is now well established by academic scholars that property rights are a necessary requirement for the function of market-based economy. (Alchian & Demsetz, 1973, Drahos 1996) Over the last two centuries or so this principle has been extended to intellectual Property Rights (IPR) which include patents, copyrights, trademarks, brands etc..(Abbott Et Al, 1999) That importance is shown by the monetary and competitive gains generated by brand equity.   However the definition and protection of intellectual property rights is also one of the most complex issues that is the subject of international negotiations because its acceptance has not always been universal.  (May, 2000). Criticisms of the extension of IPR include, among other things, its impact on free trade and competition (Maskus2000, Maskus & Lahoual 2000).  This paper argues that recent court cases and agreements like TRIPS (Gervais, 1998) may lead to the erosion of the fundamentals of property rights per se and by implications to the attributes of the market. Specifically it addresses the issues of competition and the rights of buyers and consumers.  The focus of the paper is trademarks and brands, in particular it addresses the issue of gray marketing and the implications for global marketing management (Clarke & Owens, 2000) and innovation of science based products like pharmaceuticals. (Rozek & Rapp, 1992, Grubb, 1999)  Finally, the paper will argue that it is far better for companies to use marketing tools, rather than courts, in order to protect their brand and trademarks equity.


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